Frequently Asked Questions
How does the ordering process work?
Buying a custom liner is a simple 3-step process:
- Place Your Order: Select the size closest to your pool and complete the checkout.
- Submit Your Measurements: After checkout, you have two options:
Download Forms: Click here to download our "Liner Measurement Form," fill it out, and email it back to us.
Send Your Own: If you already have a spec sheet from a previous liner replacement or builder, you can email that directly to us at Quotes@ShopNDPS.com. - Measure & Sign: Fill out the form with your pool’s exact dimensions and email it back to us.
- Important: Production does not start until we receive your signed measurement form.
How fast will I get my liner?
- Production Time: Once we have your signed and approved measurements, production typically takes 1–3 business days (depending on the season).
- Shipping: After production, standard ground shipping usually takes 3–5 business days.
Note: April–June is our busiest season. Beat the rush and order ahead!
I don't see my pool shape
Do you have a kidney, L-shape or other freeform pool? Follow this link to get your free quote!
Where is this product manufactured?
This product is manufactured by GLI Pool Products. They manufacturer your personalized inground pool liner in Youngstown, Ohio! 🇺🇸
What is the warranty?
GLI Pool Products Warranty Info
Click here to view GLI's full warranty details
Standard Warranty: 25-YR Limited, 3-YRS FULL
(All patterns excluding Premier Value Series)
Premier Value Series Warranty: 20-YR Limited, 1-YR FULL
How much does shipping cost?
It is 100% Free. We offer free standard ground shipping on all orders over $74.99. Since InGround pool liners meet this threshold, you won't pay a dime for delivery within the contiguous U.S.