Frequently asked questions
How does the ordering process work?
Buying a custom liner is a simple 3-step process:
- Place Your Order: Select the size closest to your pool and complete the checkout.
- Submit Your Measurements: After checkout, you have two options:
Download Forms: Click here to download our "Liner Measurement Form," fill it out, and email it back to us.
Send Your Own: If you already have a spec sheet from a previous liner replacement or builder, you can email that directly to us at Quotes@ShopNDPS.com. - Measure & Sign: Fill out the form with your pool’s exact dimensions and email it back to us.
- Important: Production does not start until we receive your signed measurement form.
How fast will I get my liner?
- Production Time: Once we have your signed and approved measurements, production typically takes 1–3 business days (depending on the season).
- Shipping: After production, standard ground shipping usually takes 3–5 business days.
Note:
-At checkout you may see a different estimated delivery time, this is for standard in-stock items and does not apply to a custom item
-April–June is our busiest season. Beat the rush and order ahead!
My pool isn't a standard rectangle, oval or grecian
Do you have a kidney, L-shape or other freeform pool? Follow this link to get your free quote!
Customer Testimonial
During Install
After
"Great to work with. Very responsive and really helpful. Top notch quality as well. This was DIY and I saved tons of $$$."
Frequently asked questions
How does the ordering process work?
Buying a custom liner is a simple 3-step process:
- Place Your Order: Select the size closest to your pool and complete the checkout.
- Submit Your Measurements: After checkout, you have two options:
Download Forms: Click here to download our "Liner Measurement Form," fill it out, and email it back to us.
Send Your Own: If you already have a spec sheet from a previous liner replacement or builder, you can email that directly to us at Quotes@ShopNDPS.com. - Measure & Sign: Fill out the form with your pool’s exact dimensions and email it back to us.
- Important: Production does not start until we receive your signed measurement form.
How fast will I get my liner?
- Production Time: Once we have your signed and approved measurements, production typically takes 1–3 business days (depending on the season).
- Shipping: After production, standard ground shipping usually takes 3–5 business days.
Note: April–June is our busiest season. Beat the rush and order ahead!
What is the difference between 20 Mil and 27 Mil?
20 Mil: The industry standard. It offers excellent durability and flexibility, making it easier to install.
27 Mil: Thicker and heavier. It provides extra protection against punctures (dog claws, energetic kids).
27/20 Mil (Hybrid): The best of both worlds. This option features 27 Mil Walls for extra protection against sun and abrasion, paired with a 20 Mil Floor to keep the liner flexible and easier to install.
What type of bead do I need?
Most inground pools use Standard Bead, but we also support specialty beads:
- Standard Bead: Fits into a track on the pool wall.
- Esther Williams / Johnny Weissmuller: Used for specific aluminum-wall pools (usually with a larger bead).
- Wilkes Bead: A specific hook-style bead.
- Not sure? Send us a close-up photo of your old liner's edge, and we will identify it for you.
How much does shipping cost?
It is 100% Free. We offer free standard ground shipping on all orders over $74.99. Since InGround pool liners meet this threshold, you won't pay a dime for delivery within the contiguous U.S.