Shipping, Returns & Policies

Shipping Information

Free Standard Shipping: Orders over $75 qualify for free shipping within the contiguous 48 United States.
Flat Rate Shipping: Orders under $75 are subject to a $10.99 flat-rate shipping and handling fee. Note: This fee is $12.99 for orders shipped to AZ, CA, ID, MT, NM, NV, OR, UT, WA, and WY.

Return Policy

To initiate a return, please request approval by emailing info@ShopNDPS.com or logging into your account. All returns must be requested within 30 days of the item's shipment date.

Eligibility

We gladly accept unused and unopened merchandise in its original packaging, including all parts and manuals, for a full refund or store credit.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

Special order items
All pool and hot tub chemicals
Installed pool steps or ladders
In-ground and above-ground pool liners
Safety pool covers
Above-ground pools
Tarp winter covers that have been removed from their packaging
Any opened or used items

Return Shipping & Restocking Fees

Shipping Costs: Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. National Discount Pool Supplies is not responsible for re-delivery fees, refusal fees, or fees incurred due to an incorrect customer-provided address.
Carrier Requirements: Approved returns must be shipped via USPS, UPS, or FedEx within the 30-day return window.
Restocking Fees: Certain items are subject to restocking fees, including Stock Safety Covers ($40 base fee) and Stock Sun-Domes (25% base fee). Additional fees may apply. Items returned outside the 30-day window, or those not in pristine condition, may incur additional restocking fees or be deemed ineligible for a refund.

Refund Processing

Once we receive and inspect your returned item, please allow 10-14 business days for your refund to be processed to your original method of payment.

Damaged, Defective, or Incorrect Items

Order Errors / Visible Damage: If you receive the wrong item, or if the package is visibly damaged upon delivery, please take photos, refuse the shipment, and contact us within 24 hours. We will replace your order immediately.
Defective Items: If the item is defective (but the packaging is intact), please contact us within 10 days of receipt. Do not throw away the box, as it is required for carrier claims.
Carrier Claims & Packaging Requirements: If a claim needs to be filed for missing, damaged, or incorrect items, you must retain all original shipping boxes and packing materials. Carriers require the original packaging for inspection. Failure to keep the original shipping box and materials will void your ability to file a claim and receive a refund or replacement.
Freight Shipments: For orders shipped via freight carrier, specific receiving instructions apply. Click here to view our freight instructions.

Lost or Stolen Shipments

While we are not responsible for lost shipments, we will gladly work with the shipping carrier to investigate and file necessary claims on your behalf. Note: Once an item has been marked as "Delivered" by the carrier, we are no longer responsible for loss or theft. Please ensure your delivery address is secure. We will assist in filing a carrier claim but cannot guarantee reimbursement.

Order Modifications and Cancellations

Modifications: Because we process orders quickly, we cannot modify items in an order once it is placed. We can only update the billing address if it was entered incorrectly.
Cancellations: If you need to cancel, contact us immediately. Orders cannot be canceled once they have been packaged or shipped.
Fraud & Verification: We reserve the right to cancel any order. Orders may be canceled if the billing and shipping addresses differ and cannot be verified, or if we suspect fraudulent activity.

Pricing & Typographical Errors

We work hard to ensure that all product information and pricing on our website is accurate. However, typographical errors, system glitches, or inaccuracies may occasionally occur.

If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for that product, regardless of whether the order has been confirmed or your credit card has been charged. If your card has already been charged, we will immediately issue a full refund and reach out to provide assistance if you wish to repurchase the item at the correct price.