From all of us at National Discount Pool Supplies, we are happy that we are able to still supply you with great products and great customer service. As a family owned and operated business, we take pride in keeping our employees and their families safe. Here in our warehouse, we are enforcing strict social distancing rules as we navigate through this pandemic.
*We are quickest to respond via email at this time.
Customer Service Hours: Monday-Friday 9am-5pm CST Email: Info@ShopNDPS.com
Phone: May be unavailable
Special Order items cannot be cancelled after purchase. This would include but not limited to: Safety Pool Covers and Inground Pool Liners, Sun Domes, parts etc. Once ordered special ordered items cannot be cancelled nor refunded - no exceptions.
These items are produced and shipped directly by a manufacturer. If you would like to check to see if your item is considered a special order, ask us and we would be happy to help.
NOTE: this only applies to orders shipped within the 48 United States.
We have No Secret Handling fees...when we say free shipping we mean it!
All re-delivery fees, refusal fees and/or incorrect address at the customers fault will be at the responsibility of the customer and taken out of refund..
If the customer is unwilling to see if product is damaged upon arrival, the customer is responsible for return shipping fees.
NOTE: IF THE BOX OF ANY ITEM APPEARS TO BE TORN, RIPPED AND/OR DAMAGED PLEASE HAVE THE TRUCK DRIVER MAKE A NOTE ON THE BILL OF LADING IN THE EVENT A DAMAGED GOOD CLAIM NEEDS TO BE FILLED.*Take clear photos showcasing the damage to not only the product but the box and its condition upon arrival. The more pictures, the better!
If the box your item has been shipped and it doesn't look damaged and your merchandise is still defective, give our customer service team a call within 10 days of receipt of product at 1-866-736-0732.
NOTE: If you refuse a shipment due to any other reason you are then responsible for all shipping costs to your location and back to our warehouse. Before you refuse any shipment we suggest you call us first. NOTE: If you do not report shipping damage within 10 days of its arrive via transit carrier, the damage is subject to not be covered by National Discount Pool Supplies
Contact Us If you have any questions about your order or need to request a *cancellation.
*An order cannot be cancelled if it is found to be already packaged and awaiting pick up by the Transit Carrier or if it has been shipped.
30 Day Policy If you need to return your purchase, we will gladly accept your merchandise back within 30 days of day item shipped. Purchases can be sent back for an exchange or refund to original form of payment used. Item must include all original parts & manuals and must not fall in our "Non-Returnable Items" category.
Shipping charges cannot be refunded. Shipping charges for the product being sent back & shipping charges originally paid by National Discount Pool Supplies, LLC for the product to the customer is then the responsibility of the customer. Open or used equipment is not returnable.
Please allow up to 10-14 business days after you have shipped back your return for the refund to be processed.
*If an order or item was returned and not in pristine brand-new condition based on our judgment, the customer is subject to up to a 25% restocking fee that will depend on the condition of the return.
How To Return Merchandise If your item is still within the 30 day return policy and has been approved by an associate via email, you are eligible for a return and refund. All returns must be sent via USPS, UPS or FedEx at customers responsibility. They must be dropped off at the transit company within the 30 day return policy. All return shipping costs are the responsibility of the buyer. National does not reimburse for any freight costs. At this time we do not offer any exchanges or store credits.
All re-delivery fees, refusal fees and/or incorrect address at the customers fault will be at the responsibility of the customer and will be taken out of refund.
Non-Returnable Items: Special Order items, pool paint, Installed Pool Steps/ladders, In Ground and Above-ground Pool Liners, Safety Pool Covers, Above Ground Pools. All Pool Chemicals and Spa Chemicals are not returnable.
*Winter Pool Covers and Above Ground Pool liners that are returned within the 30 days but have been opened from original packaging are subject to a 40% restocking fee.
**Stock Safety Cover sizes will automatically come with a $25.00 restocking fee.
***If an item under this category gets returned it will be denied of a refund.
*If an item under this category gets returned it will be denied of a refund.
*As we experience a high volume of orders our handling time is 3-5 business days.
Safety Pool Covers take 2-14 business days to ship out depending on size, style and color. Call for current shipping times.
Pool Kits Pool kits take 4-6 handling days to ship out.
Special Order items may take longer depending on the item. If the item is marked special order item, please call or email for approx Ship time.
*Estimated times above are after the order has been SHIPPED - not once the order was placed.
All transit times are done in business days. Transit times may be effected by weather and holidays.
A. Above Ground Pools, Pool packages, Pool Tables, and larger “bulk” Chemical package deals will be shipped freight by UPS or R&L Carriers. When your large shipment has left our facility, you will be updated with a tracking number per the carrier who is delivering your item. You will be called at the number provided by the freight carrier to set up delivery.
Lift gate service is available for your order that is being shipped freight. Lift gate service can range anywhere from $50-$200 depending on weight and size of the shipment. Lift gate service must be requested at time of order. If you are placing a phone order, please tell the customer service representative you would like lift gate service. If you are ordering online, please put the request in the notes area. A customer service representative will contact you regarding the extra charge.
If Lift Gate service is not used, you may need additional help to unload the shipment. Swimming pools come on pallets and shrink wrapped. You will need to break down the pallet and unload the individual boxes.
National Discount Pool Supplies, LLC reserves the right to cancel any pool chemical orders deemed to hazardous to ship due to the size of the order or the chemical combination(s) within the order.
National Discount Pool Supplies is an online retailer. We do not manufacturer any of the products on our website. In no way may National Discount Pool Supplies, LLC be held liable for misuse of these products. The warranties do not cover claims for damage due to abuse, neglect and/or alterations. We will not be held liable for any bodily injury from the use of any products. Some photos are for illustration purposes only