NOTE: this only applies to orders shipped within the 48 United States.
We have No Secret Handling fees...when we say free shipping we mean it!
All re-delivery fees and/or refusal fees will be at the responsibility of the customer and taken out of refund.
NOTE: IF THE BOX OF ANY ITEM APPEARS TO BE TORN, RIPPED AND/OR DAMAGED PLEASE HAVE THE TRUCK DRIVER MAKE A NOTE ON THE BILL OF LADING IN THE EVENT A DAMAGED GOOD CLAIM NEEDS TO BE FILLED.
If the box your item has been shipped and it doesn't look damaged and your merchandise is still defective, give our customer service team a call within 10 days of receipt of product at 1-866-736-0732 and a replacement product will be sent to you at no charge. Replacement will be shipped out within 24 hours of your phone call and will be shipped standard FedEx ground.
NOTE: If you refuse a shipment due to any other reason you are then responsible for all shipping costs to your location and back to our warehouse. Before you refuse any shipment we suggest you call us first.
Shipping charges cannot be refunded. Shipping charges for the product being sent back & shipping charges originally paid by National Discount Pool Supplies, LLC for the product to the customer is then the responsibility of the customer. Open or used equipment is not returnable.
A 25% restocking fee will be will be charged on items that were returned within the 30 days that are not in pristine, brand new condition based on our judgment upon arrival.
Please allow up to 10-14 business days after you have shipped back your return for the refund to be processed.
Non-Returnable Items: Special Order items, pool paint, Installed Pool Steps/ladders, In Ground and Above-ground Pool Liners, Safety Pool Covers, Above Ground Pools, all Pool and Spa Chemicals and Winter Pool Covers that have been opened.
*If an item under this category gets returned it will be denied of a refund.
How To Return Merchandise If your item is still within the 30 day return policy and unused you are able to send it back for a refund or exchange. All returns must be approved via email: info@ShopNDPS.com. All returns must be sent via USPS, UPS or FedEx at customers responsibility. They must be dropped off at the transit company within the 30 day return policy. All return shipping costs are the responsibility of the buyer. National does not reimburse for any freight costs.
CLICK HERE for return form *The customer is responsible for any and all shipping charges when returning an item.
*Estimated times above are after the order has been SHIPPED - not once the order was placed.
All transit times are done in business days. Transit times may be effected by weather and holidays.
A. Above Ground Pools, Pool packages, Pool Tables, and larger “bulk” Chemical package deals will be shipped freight by UPS or R&L Carriers. When your large shipment has left our facility, you will be updated with a tracking number per the carrier who is delivering your item. You will be called at the number provided by the freight carrier to set up delivery.
Lift gate service is available for your order that is being shipped freight. Lift gate service can range anywhere from $50-$200 depending on weight and size of the shipment. Lift gate service must be requested at time of order. If you are placing a phone order, please tell the customer service representative you would like lift gate service. If you are ordering online, please put the request in the notes area. A customer service representative will contact you regarding the extra charge.
If Lift Gate service is not used, you may need additional help to unload the shipment. Swimming pools come on pallets and shrink wrapped. You will need to break down the pallet and unload the individual boxes.
National Discount Pool Supplies, LLC reserves the right to cancel any pool chemical orders deemed to hazardous to ship due to the size of the order or the chemical combination(s) within the order.
National Discount Pool Supplies is an online retailer. We do not manufacturer any of the products on our website. In no way may National Discount Pool Supplies, LLC be held liable for misuse of these products. The warranties do not cover claims for damage due to abuse, neglect and/or alterations. We will not be held liable for any bodily injury from the use of any products. Some photos are for illustration purposes only