FAQ - FREQUENTLY ASKED QUESTIONS
Thanks for visiting National Discount Pool Supplies, LLC. #1 Dealer of Above Ground Pools in America
National Discount Pool Supplies, LLC stocks all the top brand name pool and spa products. From Baquacil to the highest quality of 3" chlorine Tablets, Automatic Pool Cleaners by Polaris, SmartPool and more, pool pumps and filters by Waterways, In Ground liners from Vynall, Above Ground pool Liners from Swimline, to a great selection of Above Ground Pools, Pool toys, floats and more!
4440 Green Bay Road
Kenosha, WI 53144
TOLL FREE PHONE: 1-866-736-0732
National Discount Pool Supplies
Frequently Asked Questions
Q. What are my shipping & handling costs?
A. All orders over $100.00 will receive FREE shipping & handling. Orders under $100.00 will incur a flat rate shipping and handling fee of just $10.99.
NOTE: this only applies to orders shipped within the 48 United States. Shipping outside the continental United States will be at an additional costs. Within 24 business hours of order placement we will contact via email with the additional freight rate amount. You must accept or deny acceptance of the additional shipping fees via email. No credits on any /all freight will be issued on returned orders.
Q. What if my product is defective when I receive it?
A. At National Discount Pool Supplies, LLC we only offer top quality customer service. If your item is damaged because of shipping damages, please contact our customer service team right away at 1-866-736-0732. If you are there when the shipment is being delivered and the package looks like it has been damaged (chemical spill, hole in the box, crushed box) please refuse the shipment and National Discount Pool Supplies will replace your order.
NOTE: IF THE BOX OF ANY ITEM APPEARS TO BE TORN, RIPPED AND/OR DAMAGED PLEASE HAVE THE TRUCK DRIVER MAKE A NOTE ON THE BILL OF LADING IN THE EVENT A DAMAGED GOOD CLAIM NEEDS TO BE FILLED.
If the box your item has been shipped and it doesn't look damaged and your merchandise is still defective, give our customer service team a call within 10 days of receipt of product at 1-866-736-0732 and a replacement product will be sent to you at no charge. Replacement will be shipped out within 24 hours of your phone call and will be shipped standard FedEx ground.
NOTE: If you refuse a shipment due to any other reason you are then responsible for all shipping costs to your location and back to our warehouse. Before you refuse any shipment we suggest you call us first.Q. What if my product is out of stock?
We try very hard to insure the products that the products available for purchase on our site will be in stock. However if a product is still available on our site but out of stock, we reserve the right to cancel your order. You CC would not be charged.Q. What is your Return Policy?
A. 30 Day Policy - If you are unhappy with your purchase, we will gladly accept your merchandise back within 30 days of day item shipped. Purchases can be sent back for an exchange or refund to original form of payment used. Item must include all original parts & manuals.
Shipping/Handling charges cannot be refunded. Shipping charges for the product being sent back & shipping charges originally paid by National Discount Pool Supplies, LLC for the product to the customer is then the responsibility of the customer. Open or used equipment is not returnable.
A 20% restocking fee will be will be charged on items that were returned within the 30 days that are not in pristine, brand new condition based on our judgment upon arrival.
Please allow up to 10-14 business days after you have shipped back your return for the refund to be processed.
Returns nor cancellations will not be accepted on: Special Order items, pool paint, Installed Pool Steps/ladders, In Ground and Above-ground Pool Liners, Safety Pool Covers, Above Ground Pools and Pool and Spa Chemicals.
How To Return Merchandise If your item is still within the 30 day return policy and unused you are able to send it back for a refund or exchange. All returns must be sent via USPS, UPS or FedEx at customers responsibility. They must be dropped off at the transit company within the 30 day return policy.
CLICK HERE to access Return Form.
*The customer is responsible for any and all shipping charges when returning an item.
Q. What if my item is defective after the 30 day exchange period?
A. Please give us a call at 1-866-736-0732 or email us at: email@example.com with any questions on manufacture’s warranty.
A. In-stock merchandise will ship within 1-2 business days depending on the time the order has been placed. Safety Pool Covers take 2-14 business days to ship out depending on size, style and color. Call for current shipping times. Special Order items may take longer depending on the item. If the item is marked special order item, please call or email for approx Ship time.Estimated transit times once item is *shipped [This is for Premium shipping]: Listed in Business Days
- Alabama 2-3
- Arizona 3-4
- Arkansas 2-3
- California 4-5
- Colorado 3-4
- Connecticut 2-3
- Delaware 2-3
- Florida 3-4
- Georgia 2-3
- Idaho 3-4
- Illinois 1-2
- Indiana 2-3
- Iowa 1-2
- Kansas 2-3
- Kentucky 2-3
- Louisiana 2-3
- Maine 3-4
- Maryland 2-3
- Massachusetts 3-4
- Michigan 2-3
- Mississippi 2-3
- Missouri 1-2
- Montana 3-4
- Nebraska 2-3
- Nevada 3-4
- New Hampshire 3-4
- New Jersey 2-3
- New Mexico 3-4
- New York 2-3
- North Carolina2-3
- North Dakota 2-3
- Ohio 1-2
- Oklahoma 2-3
- Oregon 4-5
- Pennsylvania 2-3
- Rhode Island 3-4
- South Carolina2-3
- South Dakota 2-3
- Tennessee 2-3
- Texas 2-3
- Utah 3-4
- Vermont 3-4
- Virginia 2-3
- Washington 4-5
- West Virginia 2-3
- Wisconsin 1-2
- Wyoming 3-4
*Estimated times above are after the order has been SHIPPED - not once the order was placed.
All transit times are done in business days. Transit times may be effected by weather and holidays.
A. National Discount Pool Supplies, LLC accepts Mastercard, Visa, American Express, Discover & PayPal as forms of payment online. You can also send in a check with your order by mail. Please call 1-866-736-0732 or email us: firstname.lastname@example.org before sending in your order by check to get an accurate order total.
Q. Will I be charged sales tax?
A. The only state we are required to collect sales tax in is Wisconsin.Q. The Product I am ordering states it will be shipped via Freight Truck. What does this mean?
If you're order is being shipped freight please click here to view important instructions on freight deliveries.
A. Above Ground Pools, Pool packages, Pool Tables, and larger “bulk” Chemical package deals will be shipped freight by UPS or R&L Carriers. When your large shipment has left our facility, you will be updated with a tracking number per the carrier who is delivering your item. You will be called at the number provided by the freight carrier to set up delivery.
Lift gate service is available for your order that is being shipped freight. Lift gate service can range anywhere from $50-$200 depending on weight and size of the shipment. Lift gate service must be requested at time of order. If you are placing a phone order, please tell the customer service representative you would like lift gate service. If you are ordering online, please put the request in the notes area. A customer service representative will contact you regarding the extra charge.
If Lift Gate service is not used, you may need additional help to unload the shipment. Swimming pools come on pallets and shrink wrapped. You will need to break down the pallet and unload the individual boxes.Q. What does it mean when it is noted by items that they are being shipped hazardous?
A. Some items shipped are deemed “hazardous” by the DOT and must be signed for by receiving party. There is no exception to this rule. If you are not available for a signature, the shipper will not leave the package at the shipment address. Please provide a shipping address where someone is usually available to sign for the shipment (your place of work is usually the best choice)
National Discount Pool Supplies, LLC reserves the right to cancel any pool chemical orders deemed to hazardous to ship due to the size of the order or the chemical combination(s) within the order.**Current Coupon Codes or offers can not be combined or used on previous purchases.**
National Discount Pool Supplies is an online retailer. We do not manufacturer any of the products on our website. In no way may National Discount Pool Supplies, LLC be held liable for misuse of these products. The warranties do not cover claims for damage due to abuse, neglect and/or alterations. We will not be held liable for any bodily injury from the use of any products. Some photos are for illustration purposes only