FAQ - FREQUENTLY ASKED QUESTIONS
Thanks for visiting National Discount Pool Supplies, LLC. #1 Dealer of Above Ground Pools in America
National Discount Pool Supplies, LLC stocks all the top brand name pool and spa products. From Baquacil to the highest quality of 3" chlorine Tablets, Automatic Pool Cleaners by Polaris, SmartPool and more, pool pumps and filters by Waterways, In Ground liners from Vyanll, Above Ground pool Liners from Swimline, to a great selection of Above Ground Pools, Pool toys, floats and more!
8920-58th place #850
Kenosha, WI 53144
TOLL FREE PHONE: 1-866-736-0732
National Discount Pool Supplies FAQ′s
Q. What are my shipping & handling costs?
A.All orders over $100.00 will receive FREE shipping & handling. Orders under $100.00 will incur a flat rate shipping fee of $7.99
Q. What if my product is defective when I receive it?
A. At national discount pool supplies we only offer top quality customer service. If your item is damaged because of shipping damages, please contact our customer service team right away at 1-866-736-0732. If you are there when the shipment is being delivered and the package looks like it has been damaged (chemical spill, hole in the box, crushed box) please refuse the shipment and National Discount Pool Supplies will replace your order.
NOTE: IF THE BOX OF ANY ITEM APPEARS TO BE TORN OR RIPPED PLEASE HAVE THE TRUCK DRIVER MAKE A NOTE ON THE BILL OF LADING IN THE EVENT A DAMAGED GOOD CLAIM NEEDS TO BE FILLED.
If the box your item has been shipped it doesn’t look damaged and your merchandise is still defective, give our customer service team a call within 10 days of receipt of product at 1-866-736- 0732 and a replacement product will be sent to you at no charge. Replacement will be shipped out within 24 hours of your phone call and will be shipped standard Fed Ex ground.
NOTE: If you refuse a shipment due to any other reason you are then responsible for all shipping costs to your location and back to our warehouse. So before you refuse any shipment we suggest you call us first
Q. What is your return policy?
A. 30 Day Guarantee - If you are unhappy with your purchase, we will gladly accept your merchandise back within 30 days of shipment without any restocking fees. Purchases can be sent back for an exchange or refund. Shipping/Handling charges cannot be refunded. Shipping charges for the product being sent back & shipping charges for the product to the customer is the responsibility of the customer. Please allow up to 14 business days after you have shipped back your return for your refund or for the new, exchanged item to be shipped out. Returns will not be accepted on Special Order items, pool paint, In Ground Pool Liners, Safety Pool Covers, Above Ground Pools that were installed, Used Above Ground liners, Return Process: Download & fill out the form below and include it in your return shipment box. All boxes must be pre-paid via USPS, UPS or FedEx.
Click here to download the return form. Form needs to be filled out and included in your return. If you have an unopened box you do not need to include the return form, but please call us at 1-866- 736-0732 before sending back any merchandise.
Please allow 7-10 Business days after we receive return item for refund.
Q. What if my item is defective after the 30 day exchange period?
A. Please give us a call at 1-866-736-0732 or email us at: firstname.lastname@example.org with any questions on manufacture’s warranty.
Q. When will my item ship?
A. In-stock merchandise will ship within 1-2 business days depending on the time the order has been placed. Special Order items may take longer depending on the item. If the item is marked special order item, please call or email for appx. Ship time.Estimated transit times once item is shipped:
Q. How can I pay for my merchandise?
A. National Discount Pool Supplies accepts Mastercard, Visa, American Express, Discover & PayPal as forms of payment online. Payal also offers 'Bill me Later' - interest free financing for 6 months when qualified on purchases $99+. You can also send in a check with your order by mail. Please call 1-866-736-0732 or email us: email@example.com before sending in your order by check to get an accurate order total.
Q. Will I be charged sales tax?
A. The only state we are required to collect sales tax in is Wisconsin.
Q. The Product I am ordering states it will be shipped via Freight Truck. What does this mean?
A. Above Ground Pools, Pool packages, Pool Tables, and larger “bulk” Chemical package deals will be shipped freight by UPS or R&L Carriers. When your larger shipment has left our facility, you will be updated with a tracking number per the carrier who is delivering your item. You will be called at the number provided by the freight carrier to set up delivery.
Lift gate service is available for your order that is being shipped freight. Lift gate service can range anywhere from $50-$200 depending on weight and size of the shipment. Lift gate service must be requested at time of order. If you are placing a phone order, please tell the customer service representative you would like lift gate service. If you are ordering online, please put the request in the notes area. A customer service representative will contact you regarding the extra charge.
If Lift Gate service is not used, you may need additional help to unload the shipment. Swimming pools come on pallets and shrink wrapped. You will need to break down the pallet and unload the individual boxes.
Q. What does it mean when it is noted by items that they are being shipped hazardous?
A. Some items shipped are deemed “hazardous” by the DOT and must be signed for by receiving party. There is no exception to this rule. If you are not available for a signature, the shipper will not leave the package at the shipment address. Please provide a shipping address where someone is usually available to sign for the shipment (your place of work is usually the best choice)
Q. How Do Coupon Codes work?
National Discount Pool Supplies offers a variety of coupon codes throughout the year. Each coupon code has it's own expiration dates, and requirements. Coupon codes cannot be used on previous purchases.
National Discount Pool Supplies, LLC reserves the right to cancel any pool chemical orders deemed to hazardous to ship due to the size of the order or the chemical combination(s) within the order.
**Current Coupon Codes or offers can not be combined or used on previous purchases.**
National Discount Pool Supplies is an online retailer. We do not manufacturer any of the products on our website. In no way may National Discount Pool Supplies, LLC be held liable for misuse of these products. The warranties do not cover claims for damage due to abuse, neglect, alteration. We will not be held liable for any bodily injury from the use of any products.